Patients, families, and carers who are impacted by serious adverse patient safety events have the right to contribute to the review. They often have valuable information that the review team may not be aware of and can identify opportunities to improve the process that are practical and person-centred. Listening to consumers, validating their concerns and including them in the review process can also help alleviate feelings of anger, frustration or mistrust that can develop if they feel left out of the process.
We’ve developed a pamphlet for you to print and give to consumers to explain the review process and invite them to get involved. When printing, print in colour, double-sided, and select 'Flip pages on short edge'.
Download Next steps...
We’ve also developed Next steps – usage instructions on how to use this resource.