Maternity service telephone record tool

Please note that some guidelines may be passed their review date. The review process is currently paused. It is recommended that you also refer to more contemporaneous evidence.

Maternity services are often required to provide advice and discuss concerns with women over the phone.

A structured assessment tool (ISBAR) helps you respond to the individual needs of pregnant women and their families.

You can use this telephone record tool to record your discussions around any concerns that women may have. The handy prompts listed in this tool guide and support you to provide evidence-based advice to women.

When using this tool please consider individual circumstances and advise women based on your local health service policies.