Laura started her healthcare career as an Occupational Therapist (Bachelor and Masters of Applied Science) specialising in hand therapy. A six month secondment in the improvement team turned into a permanent role. She now forms part of the dynamic quality improvement and patient experience team at Melbourne Health.
During her time working in improvement she has had the opportunity to lead and coach a range of improvement projects and programs. Laura has strong skills in improvement science, change management and analytical skills. She has applied an array of quality improvement methodology to projects, coaching and training, including Lean Six Sigma and Model for Improvement.
Laura is Lean Six Sigma Green Belt Certified and Black Belt Trained. Laura leads the MH Quality Improvement capability building program including the delivery of White Belt and Green Belt improvement training.
Recent highlights
- Implementation of local governance–interdisciplinary improvement huddles - building local improvement capability (2018-19)
- Coached the endoscopy team - Reducing wait times for patients awaiting endoscopy procedures. (2015-2016)
- Established and managed the Improvement HMO program at Melbourne Health (2010- Current)
- Development and delivery of improvement training to internal and external organisations–Lean Six Sigma White Belt and Green Belt.
Why I do what I do
“One of the things I enjoy most about my work is teaching improvement science skills and seeing frontline staff applying these skills back at their workplace. I also gain much satisfaction from witnessing the positive outcomes achieved by projects I have coached and led and the impact this has on consumers and teams.”