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Transcript

Text on screen: Why asking ‘what matters’ is the keystone of an age-friendly health system

Images: Title moves across the screen, camera pans across a health professional event. People are sitting at tables listening to a speaker on stage.

Associate Professor Mark Yates: Investigating and finding out what matters means that we can target our care properly. Unless we really understand what it is that the older person wants from our care, we don’t become partners.

Dr. Melanie Benson: Knowing what matters means that everybody is on the same side of decision making. They have a common goal. And it can really be person-centred, giving them dignity at any time of their life. 

Images: Melanie chats with another attendee, camera pans across the room where people are sitting at circular tables. 

Dr. Amelia Crabtree: It provides the basis for everything else you do for them. You can’t make changes in medication, mobility or mind-related matters unless you know what matters to the older person.

Stephen Peterson (consumer representative): And it helps really set up a more fulfilling and enjoyable life for an older person I think.

Images: Stephen speaking on stage.

Katerina Yakimov (consumer representative): I think it’s so vital asking older people what matters.

Danielle Byrne: It should be at the core of what we do when we meet every patient.

Images: Danielle talking to camera with people mingling behind.

Amanda Gunn: You don’t know what’s important to the individual unless you ask.

Wendy Thomas (consumer representative): Families and carers will feel much better that their loved one is not just slotted into a system or into a mould of everybody. They’re caring particularly about that person as an individual and what matters most to them.

Images: People sitting at tables listening to a speaker, at close up shot of attendees talking.

Victoria Lee: When you as a health professional know what engages them you have that something in common and it’s often quite inspiring and you can work together to develop a relationship.

Images: Victoria listening to Mark speaking on stage. 

Katerina: They’re the sorts of questions that I think lead people into the ability to change, to impact, and to work together so that they could live a life and incorporate what’s important to them. 

Images: A shot of the table with the names of health services on paper, a shot of the wall with one of the health service’s storyboards on display.

Images: A close up of a banner with the 100,000 Lives and Safer Care Victoria logos.

Closing slide includes 100,000 Lives, Safer Care Victoria, Institute for Healthcare Improvement and Age-Friendly Health Systems logos.

End of transcript.