We trialled an independent facilitator role to support healthcare staff with workplace bullying, harassment and other work-related concerns
Through Safe Haven Café, St Vincent’s Hospital Melbourne helped improve mental health consumers’ experience of care by providing a non-clinical, therapeutic alternative to the ED
The Safewards model and associated interventions identify the causes of behaviours in staff and consumers that may result in harm.
Ambulance Victoria is exploring the use of text message-initiated video calls to improve the assessment of mental health emergency callers and facilitate face-to-face care
This project improved our understanding of consumer directed care in Victorian mental health services