Safer Care Victoria

Involving consumer representatives when reviewing adverse events can challenge assumptions and highlight areas for improvement.

Consumer representatives are not directly affected by the event being reviewed, but they can help to provide the perspective of the patient, their family, or carer.

Our guides helps you:

• select and appoint a consumer representative 
• clarify their role and remuneration
• support them through the process.

When patients are unexpectedly harmed or die in the course of their healthcare, a team of staff come together to find out what happened, why, and how to prevent it from happening again. 

An important piece of this puzzle is to understand the consumer perspective, or that of their family or carer. You can be part of this  by becoming a consumer representative on a review panel.

Our guide will help you understand: