Safer Care Victoria

Our Organisational Strategy for Improvement Matrix (OSIM) is a whole of organisation capability measurement tool that will help you:

• prompt discussion about organisational strengths and areas of development
• reflect on ways to improve capability
• inform strategic goals.

How does it work?

It is structured around four key areas, or 'domains'

1. Organisational systems and structures

The processes and management of processes and its demonstrated ability to drive improvement.

If you’re new to quality improvement in a hospital or health service setting, this section has information on how it works, where to find help and how to set yourself up for success.

As the state's quality and safety improvement specialist, we have many resources to help you get started on your next improvement project. You can also find inspiration in our bank of improvement projects which we have run or supported in partnership with health services and clinicians.

1. Form a review team

Avoiding delays in your review will help you identify and act on areas that can be improved.

Find an external expert to help

Health services should have at least one independent member on their serious and sentinel event review panels.

Find an external expert through PEER.

Include a consumer representative 

A consumer representative will help you understand the patient perspective and highlight areas for improvement.

When patients are unexpectedly harmed or die, a review team comes together to find out what happened, why, and how to prevent it from happening again. We help you learn from these events and near misses.

Statutory duty of candour

From November 2022, public and private hospitals will be required to:

Partnering with consumers is an important strategy to improve patient care, as they have first-hand experience with your health service.

Consumer involvement also helps you:

Our Partnering in healthcare framework will help you improve healthcare and outcomes for Victorians by better involving consumers and their families. The framework gives you strategies to respond to the needs and expectations of consumers.