Safer Care Victoria

COMPLETE - April 2020

Summary

Consumer directed care means recognising, responding and acting upon the consumer’s perspective. 

We engaged consumers, carers and the mental health workforce to learn how the consumer’s perspective of key assessment and planning components could direct care in Victorian mental health services.

Outcome

Between May 2019 and April 2020, we undertook a scoping review of consumer directed care in Victorian mental health services. This included:

There are mandatory timelines around sentinel events reporting, reviews and recommendations.

In Victoria, sentinel events fall under 11 categories – 10 of which are standard across the country. 

Complete

Summary

Extracorporeal membrane oxygenation (ECMO) gives temporary life-support for critically ill patients with reversible acute respiratory and cardiac failure, and patients requiring a ‘bridge’ to transplantation.

It is a high-risk procedure that requires highly skilled and experienced clinicians. It is not a common procedure but can be lifesaving.

This project:

complete

Summary

Women having their first birth vaginally in Victoria are four times more likely to experience a severe perineal laceration (third- or fourth-degree tear) compared to those having a subsequent birth vaginally (Victorian perinatal services performance indicators 2018–19 report).

This can have devastating long-term or lifelong impacts on physical and psychological wellbeing. Many of these tears are avoidable.

complete

Summary

Research suggests that many stillbirths may be avoidable. We also know there is low awareness of the risk factors for stillbirth.

We teamed up with the Institute for Healthcare Improvement (IHI) and the Stillbirth Centre for Research Excellence (CRE) to improve outcomes for mothers and their babies, using the IHI’s proven Model for improvement.

This webpage contains materials which have been collated by a body of clinicians working with Safer Care Victoria (SCV), in order to promote evidence-based practice and reduce clinical practice variation in Victoria.

Involved in an incident review?

This information will help you understand what documents to collect and keep as part of the review, and answer some of the common questions we receive about how you create, distribute, store and retain review documents.

Disclaimer: While it does not constitute legal advice, this information is useful for anyone involved in an incident review, including health service staff, consumers and external panel members. It is also helpful for health service executives, legal counsel, and quality, risk and safety leaders.

Partnering with consumers is key to driving improvements in healthcare for all Victorians.

Consumers have first-hand experience in the healthcare system and provide unique feedback that should be incorporated into all levels of the health system.

This guide provides information for healthcare agencies on how to  engage with consumer representatives.

This information will support you and your health service to partner with consumer representatives.

1. Plan

When planning to engage a consumer representative, it’s important to set clear goals and outcomes. 

Ask the following questions: