The Safer Care Victoria Capability Development Program supports sector capability to strengthen clinical governance for the delivery of high quality care that is safe, effective and person-centred.
We can help develop your skills and abilities in:
Our Organisational Strategy for Improvement Matrix (OSIM) is a whole of organisation capability measurement tool that will help you:
It is structured around four key areas, or 'domains'
The processes and management of processes and its demonstrated ability to drive improvement.
If you’re new to quality improvement in a hospital or health service setting, this section has information on how it works, where to find help and how to set yourself up for success.
Avoiding delays in your review will help you identify and act on areas that can be improved.
Health services should have at least one independent member on their serious and sentinel event review panels.
Find an external expert through PEER.
A consumer representative will help you understand the patient perspective and highlight areas for improvement.
Partnering with consumers is an important strategy to improve patient care, as they have first-hand experience with your health service.
Consumer involvement also helps you:
Our Partnering in healthcare framework will help you improve healthcare and outcomes for Victorians by better involving consumers and their families. The framework gives you strategies to respond to the needs and expectations of consumers.
Health services must report the most serious cases of patient harm and death caused by adverse patient safety events, and make sure they’re properly reviewed. SCV also follows up with health services to check they’ve acted to help prevent further harm.