Safer Care Victoria

COMPLETE - April 2020

Summary

Consumer directed care means recognising, responding and acting upon the consumer’s perspective. 

We engaged consumers, carers and the mental health workforce to learn how the consumer’s perspective of key assessment and planning components could direct care in Victorian mental health services.

Outcome

Between May 2019 and April 2020, we undertook a scoping review of consumer directed care in Victorian mental health services. This included:

There are mandatory timelines around sentinel events reporting, reviews and recommendations.

In Victoria, sentinel events fall under 11 categories – 10 of which are standard across the country.