When patients are unexpectedly harmed or die in the course of their healthcare, a team of staff come together to find out what happened, why, and how to prevent it from happening again.
An important piece of this puzzle is to understand the consumer perspective, or that of their family or carer. You can be part of this by becoming a consumer representative on a review panel.
Our guide will help you understand:
The National Heart Foundation and Deakin University Institute for Physical Activity and Nutrition (IPAN) collaboration, with funding from Safer Care Victoria’s Cardiac Clinical Network.
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I am a Physiotherapist by training, who moved into the Peter Mac Improvement Program after studying health systems as part of a Masters of Public Health. I have also spent time as part of the Innovation and Improvement team at Better Care Victoria (DHHS).
At Peter Mac, the Improvement Program works closely with the executive and operations directors to support the delivery of a wide range of business improvement projects. We also deliver a one-day process improvement training day and coach other improvement activities across the organisation.
I am registered nurse who has been at SVHM for 16 years now. I have had many different roles during my career including Nurse Unit Manager and Project Manager positions (COAG-Long Stay Older Patient initiative, SVHM Patient Flow and 1:1 Specials Project).
In 2017 I joined the Continuous Improvement team as a CI Coach not long after our organisation had commenced on our improvement journey. It is a very exciting time to be working at SVHM and being able to see how the organisation has evolved over the last few years with its approach to improvement.
Sharon is a registered nurse with 35 years’ experience in the Health Sector. Sharon has enjoyed a diverse career from studies in Orthopaedics in London to working in positions of leadership in health services across the Northern Territory to international disaster management to heading up the Clinical Service development for a new hospital in Darwin prior to commencing as Improvement and Innovation Advisor at Ballarat Health Services. Sharon has a Masters in Health Management and post Graduate studies in Redesign through the Agency for Clinical Innovation and Prince2 Project Management.
Consumer Partnerships team, Safer Care Victoria
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